Incident Report: Unable to Get Balance on Multiple Chains
Date: 2024-03-09
Time: 19:51 (UTC+5:30)
Duration: 2 hours
Description
There are persisting Unable to get balance alerts on various chains (almost every chain).
Root Cause
Cloudflare URL gave a bad response (status=403 bad response).
Impact
Since the Cloudflare server is down there is a temporary problem of getting balance from various chains.
Timeline
- 19:51 - First noticed the issue.
- 21:21 - Initial diagnosis.
- 22:00 - Issue resolved.
Lessons Learned
Keep updated and watch over the server status periodically.
Actions Taken
Vekil identified the issue and it was resolved after some time when we start to get response.
Related Images/Logs
- Slack escalation link.
Incident Reviewer(s)
- Arda
- Bedirhan Uzun
- Vekil